customer-empathy

Stand in the user's perspective to feel their emotional fluctuations and decision-making pressure through empathy maps and user journey analysis.

Skill by zpower426

IndexedMIT

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Works with Claude Code, Claude apps, Codex, Cursor, Gemini CLI, GitHub Copilot, VS Code, OpenCode, Goose, Windsurf. Read the repository before you give any tool access to your data.

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Stand in the user's perspective to feel their emotional fluctuations and decision-making pressure through empathy maps and user journey analysis.

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What this skill can do and what it asks for, from its SKILL.md. Checked Oct 25, 2026.

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codeload.github.com · found in install command

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~/.claude/skills/customer-empathy

What's inside

Skill name: customer-empathy
Description: Stand in the user's perspective to feel their emotional fluctuations and decision-making pressure through empathy maps and user journey analysis.
License: MIT
Instructions: 25 lines in SKILL.md · view on GitHub

Files (1)

SKILL.md

SKILL.md (first lines)

# Customer Empathy: Deep Empathy and Experience Modeling

The first ability of a Product Manager is to "become the user."

## Checklist

1. **Build Empathy Map** — Describe what the user: Hears, Sees, Says & Does, Thinks & Feels.
2. **Identify Pains & Gains** — What do they fear? What do they desire?
3. **Map User Journey** — Plot the user emotion curve for every touchpoint.
4. **Identify Moments of Truth** — Which moments determine whether a user stays with or leaves the product?

## Core Framework: Empathy Map

| Dimension | Key Questions |
| --- | --- |
| **Say & Do** | What behaviors does the user exhibit in public? Are there contradictions? |
| **See & Hear** | How do the user's social environment, work environment, and friends influence them? |
| **Think & Feel** | What does the user really worry about late at night? What are their unexpressed aspirations? |

## Expert Principles

- **Reject Arrogance**: Don't say "the user is too stupid"; instead, ask "where did our design violate intuition?"
- **Extreme User Research**: Observe "power users" and "complete churners"; they provide the most extreme but valuable feedback.

From zpower426/pmpowers, MIT.

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Stars: 0
Forks: 1
Open issues: 0
Last commit (this folder): Mar 31, 2026 (7 months ago)

From GitHub (fetched Oct 24, 2026).

Details

License: MIT
Repository: github.com/zpower426/pmpowers
First seen: Oct 24, 2026
Last checked: Oct 24, 2026
Source: GitHub github-graphql

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customer-empathy skill. Agent Mart. https://agentmart.dev/skills/zpower426-customer-empathy (last updated 2026-10-24)