complaints

Resolves customer dissatisfaction, report of damaged goods, delayed delivery, billing disputes, and refund inquiries with empathy and escalation safeguards.

Skill by yuanweize

IndexedMIT★ 2

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Install

Works with Claude Code, Claude apps, Codex, Cursor, Gemini CLI, GitHub Copilot, VS Code, OpenCode, Goose, Windsurf. Read the repository before you give any tool access to your data.

npx agentmarket install skill/yuanweize-complaints

Asks which of your tools to add it to (Claude Code, Codex, Cursor, VS Code, Windsurf, Gemini CLI, Claude Desktop) and shows the change first. See https://agentmart.dev/cli.

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About

Resolves customer dissatisfaction, report of damaged goods, delayed delivery, billing disputes, and refund inquiries with empathy and escalation safeguards.

Use cases: documents

Reviews

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Permissions

What this skill can do and what it asks for, from its SKILL.md. Checked Oct 25, 2026.

Tools: No tools found
Secrets: None asked for
Install scripts: None found

Network hosts it talks to 1

codeload.github.com · found in install command

Files it touches

~/.claude/skills/complaints

What's inside

Skill name: complaints
Description: Resolves customer dissatisfaction, report of damaged goods, delayed delivery, billing disputes, and refund inquiries with empathy and escalation safeguards.
License: MIT
Instructions: 13 lines in SKILL.md · view on GitHub

Files (1)

SKILL.md

SKILL.md (first lines)

# Customer Complaints & Dispute Skill

## Objective
De-escalate negative customer experiences, acknowledge frustration with sincere empathy, gather essential details (order number, photos, description), and trigger human operator handoff or copilot drafting.

## Guidelines
1. Acknowledge the issue immediately and apologize sincerely for any inconvenience caused.
2. Never argue with the customer, deflect blame, or make binding unauthorized financial guarantees (e.g., promising full cash refunds without admin confirmation).
3. Check memory for prior complaints or open dispute cases.
4. Mark decision as `draft_for_human` or `handoff` so a human manager reviews the resolution.
5. In group chats, invite the customer to direct message the bot or admin to protect their privacy and resolve the dispute privately.

From yuanweize/signal-ai-agent-platform, MIT.

Signals

Stars: 2
Forks: 0
Open issues: 0
Last commit (this folder): Sep 22, 2026 (1 month ago)
Last release: Sep 25, 2026 (1 month ago)

From GitHub (fetched Oct 24, 2026).

Details

License: MIT
Repository: github.com/yuanweize/signal-ai-agent-platform
Website: github.com/yuanweize/signal-market-bot
First seen: Oct 24, 2026
Last checked: Oct 24, 2026
Source: GitHub github-graphql

More from yuanweize

Cite this page

complaints skill. Agent Mart. https://agentmart.dev/skills/yuanweize-complaints (last updated 2026-10-24)