brand-protection

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• SKILL.md

SKILL.md (first lines)

# Strategy: Brand Protection

Guides discovery, reporting, and prevention of brand impersonation—fake websites, phishing sites, trademark infringement, and domain squatting. See **domain-selection** for defensive domain registration; **trust-badges** for official site verification signals; **about-page** for identity declaration.

**When invoking**: On **first use**, if helpful, open with 1–2 sentences on what this skill covers and why it matters, then provide the main output. On **subsequent use** or when the user asks to skip, go directly to the main output.

## Initial Assessment

**Project context:** Read root `contextus.md` when present and load only the modules relevant to this task. Without Contextus, use available project material or user-provided facts and ask for missing information; do not create a parallel context system.

Identify:
1. **Impersonation type**: Fake website, phishing, trademark misuse, domain squatting
2. **Evidence available**: Screenshots, URLs, WHOIS, hosting info
3. **Legal assets**: Registered trademark, copyright ownership
4. **Impact**: Traffic interception (fake site ranks for brand queries)? Payment fraud (users pay on fake site, then contact official support)?

## Evidence Collection Checklist

| Item | Action |
|------|--------|
| **Full URLs** | Document all key pages of the fake site |
| **Screenshots** | Homepage, product pages, logo, layout; include date/time |
| **Comparison** | Side-by-side: official vs fake (layout, logo, copy similarity) |
| **WHOIS** | Use [ICANN Lookup](https://lookup.icann.org/) for registrar, creation date, registrant |
| **Hosting** | IP lookup to identify hosting provider |

## Reporting Channels (Priority Order)

| Channel | Entry | Use Case |
|---------|-------|----------|
| **Domain registrar** | Abuse / Report Misuse on registrar site | Brand impersonation, trademark, fraud |
| **Hosting provider** | Same; submit abuse form | Hosting infringing content |
| **Google Safe Browsing** | [Report Phishing](https://safebrowsing.google.com/safebrowsing/report_phish/) | Phishing / impersonation risk |
| **Google Trademark** | [Trademark Complaint](https://services.google.com/inquiry/aw_tmcomplaint) or trademark@google.com | Trademark infringement in search; requires registered trademark |
| **Bing Content Removal** | [Content Moderation Platform](https://www.bing.com/webmaster/contentremovalform/showanonymouspage) | Copyright/trademark; content removal from Bing |
| **Payment processors** | PayPal Resolution Center, Stripe support | If fake site accepts payments; report fraud |
| **Social platforms** | X, Facebook, Instagram abuse forms | If fake site is promoted or linked there |
| **Google Ads / Microsoft Ads** | Platform trademark complaint forms | If impersonator runs brand ads |
| **DMCA** | To hosting provider | Copyright infringement; images, copy, design copied |
| **ICANN** | [DNS Abuse complaint](https://www.icann.org/en/system/files/files/submitting-dns-abuse-complaints-icann-guide-17nov25-en.pdf) | If registrar does not respond within reasonable time |

**Report content**: Include full URL, clear description of fraudulent activity, and all evidence (screenshots, logs).

## Reporting Best Practices

**Registrar vs hosting**: Use [ICANN Lookup](https://lookup.icann.org/) for registrar. For hosting, use IP lookup (HostingCheckerOnline, HostingDetector, ipinfo.io) to find origin server—registrar may be Cloudflare while origin host is elsewhere; report to both.

**Cloudflare as registrar**: Use [abuse.cloudflare.com](https://abuse.cloudflare.com/) or [abuse form](https://abuse.cloudflare.com/phishing); select "Phishing & Malware" for impersonation. Email complaints are generally not processed; use the online form. Provide specific URLs of infringing pages.

**Hosting detection**: Sites behind Cloudflare CDN hide origin IP. Use reverse IP lookup or hosting detection tools to identify underlying host; submit abuse to that provider as well.

**Parallel reporting**: Submit to registrar, host, and Google Safe Browsing simultaneously; do not wait for one before others. Google trademark review takes 1–8 weeks.

## Legal Options

| Option | When | Notes |
|--------|------|-------|
| **Cease and desist** | Trademark infringement | Lawyer-drafted; often first step |
| **DMCA takedown** | Copyrighted material copied | Images, copy, design; hosting providers typically comply |
| **Consumer protection** | Scam / fraud | FTC ReportFraud.ftc.gov (US) |
| **Law enforcement** | Financial loss, identity theft | IC3 (FBI) for cybercrime |

## Prevention Measures

### Defensive Registration

- Register brand+ai, brand+app, brand+official, etc. See **domain-selection** for defensive registration.
- Redirect variants to main domain; do not deploy separate sites.

### Official Site Verification

Place "Official website: [domain]" prominently:
- **Homepage** (above fold or hero)
- **Sign-in / Sign-up pages**
- **Pricing / Payment pages**: "Only pay at [official-domain]. Do not enter payment on other domains."
- **Footer**: "© [Brand]. Official site: [domain]"
- **FAQ**: "How do I verify I'm on the official site?" → "The only official URL is [domain]. Any other domain is not affiliated."

Use **trust-badges** for verification signals. See **about-page** for identity declaration.

### Customer Support (Payment Fraud)

When users report "can't use after payment" but no record exists—likely paid on fake site:

1. **Verify source**: Ask which URL they used (request screenshot or URL).
2. **Response template**: Explain that the only official site is [official-domain]; if they paid elsewhere, that site is not affiliated. Recommend: (a) dispute charge with payment provider, (b) use only [official-domain] going forward.
3. **Roll out** template to support team; ensure consistent messaging.

### User Education

- Social media pinned post / announcement: "Only use [official-domain]"
- Email signatures, support replies: link to official domain only

## Traffic Recovery (When Impersonation Intercepts Search)

| Tactic | Purpose |
|--------|---------|
| **Brand search ads** | Run Google Ads and Microsoft Ads on brand terms; ensure official site appears first for brand queries |
| **SEO** | Strengthen official site for branded queries; Organization schema, clear H1, meta tags. See **schema-markup**, **title-tag** |
| **Social** | Pinned post: "Only use [official-domain]. Beware of impersonation." |

## Monitoring (Ongoing)

- Periodic search: brand name + common variants (e.g., brand+ai, brand+app)
- See **brand-monitoring** for monitoring setup, tool selection, and cadence

## Timeline (Typical)

| Phase | Focus |
|-------|-------|
| **Immediate (Days 1–3)** | Support template; site declaration; evidence collection |
| **Short-term (Week 1–2)** | Abuse reports; Google Safe Browsing; DMCA if applicable |
| **Traffic (Week 2+)** | Brand ads; SEO; social announcement |
| **Ongoing** | Monitoring; defensive registration if feasible |

## Implementation Checklist

**Short-term (1–2 weeks)**: Evidence collection; abuse reports to registrar and host; Google Safe Browsing report; DMCA if applicable; add "Official website" on site.

From kostja94/marketing-skills, MIT.

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