feedback-mastery

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• SKILL.md

SKILL.md (first lines)

# Feedback Mastery
This skill provides frameworks for navigating difficult workplace conversations and delivering effective feedback.

## When to Use This Skill
- Preparing to give feedback to a colleague or direct report.
- Addressing performance issues or missed expectations.
- Navigating conflict between team members.
- Having 1:1 conversations about sensitive topics.

## Core Framework: SBI Model
**Situation-Behavior-Impact (SBI)** structures feedback to be specific, objective, and actionable.

1. **Situation**: Describe the specific context (when/where).
   - "During Tuesday's code review..."
2. **Behavior**: Describe the observable behavior (what happened).
   - "...you provided detailed comments on security vulnerabilities..."
3. **Impact**: Describe the result of the behavior (why it matters).
   - "...which saved the team hours of debugging later."

## The 3-Step Delivery Formula
1. **Open with neutrality and intent**: "I'd like to talk about..."
2. **Present the issue using facts, not blame**: Use SBI.
3. **Encourage dialogue and solutions**: "What are your thoughts?"

## Preparation Checklist
- [ ] Understand the specific issue.
- [ ] Have concrete examples (SBI).
- [ ] Define the goal of the conversation.
- [ ] Manage your emotions (calm, neutral).
- [ ] Consider their perspective.

From Gunesh22/tgf-excel-version-2, Apache-2.0.

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