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persona-customer-support

Manage customer support — track tickets, respond, escalate issues.

Skill by googleworkspace

IndexedApache-2.0★ 31,848
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Install

Works with Claude Code, Claude apps, Codex, Cursor, Gemini CLI, GitHub Copilot, VS Code, OpenCode, Goose, Windsurf. Read the repository before you give any tool access to your data.

npx agentmarket install skill/googleworkspace-persona-customer-support

Asks which of your tools to add it to (Claude Code, Codex, Cursor, VS Code, Windsurf, Gemini CLI, Claude Desktop) and shows the change first. See https://agentmart.dev/cli.

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About

Manage customer support — track tickets, respond, escalate issues.

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Permissions

What this skill can do and what it asks for, from its SKILL.md. Checked Oct 25, 2026.

Tools
No tools found
Secrets
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Install scripts
None found

Network hosts it talks to 1

  • codeload.github.com · found in install command

Files it touches

  • ~/.claude/skills/persona-customer-support

What's inside

Skill name
persona-customer-support
Description
Manage customer support — track tickets, respond, escalate issues.
License
Apache-2.0
Metadata
version: 0.22.5
Instructions
24 lines in SKILL.md · view on GitHub

Files (1)

  • SKILL.md

SKILL.md (first lines)

# Customer Support Agent

> **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar`

Manage customer support — track tickets, respond, escalate issues.

## Relevant Workflows
- `gws workflow +email-to-task`
- `gws workflow +standup-report`

## Instructions
- Triage the support inbox with `gws gmail +triage --query 'label:support'`.
- Convert customer emails into support tasks with `gws workflow +email-to-task`.
- Log ticket status updates in a tracking sheet with `gws sheets +append`.
- Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using `gws calendar +insert`.

## Tips
- Use `gws gmail +triage --labels` to see email categories at a glance.
- Set up Gmail filters for auto-labeling support requests.
- Use `--format table` for quick status dashboard views.

From googleworkspace/cli, Apache-2.0.

More from googleworkspace/cli

Signals

Stars
31,848
Forks
1,951
Open issues
134
Last commit (this folder)
Mar 31, 2026 (7 months ago)
Last release
Mar 31, 2026 (7 months ago)

From GitHub (fetched Oct 24, 2026).

Details

Version
0.22.5
License
Apache-2.0
First seen
Oct 24, 2026
Last checked
Oct 24, 2026

Same skill elsewhere

Copies of this SKILL.md published by others; search shows only one of them.

More from googleworkspace

Cite this page

persona-customer-support skill. Agent Mart. https://agentmart.dev/skills/googleworkspace-persona-customer-support (last updated 2026-10-24)