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customer-success

Customer success management - onboarding, health scoring, QBRs, expansion playbooks, and retention strategies

Skill by aAAaqwq

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Works with Claude Code, Claude apps, Codex, Cursor, Gemini CLI, GitHub Copilot, VS Code, OpenCode, Goose, Windsurf. Read the repository before you give any tool access to your data.

npx agentmarket install skill/aaaaqwq-customer-success

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Customer success management - onboarding, health scoring, QBRs, expansion playbooks, and retention strategies

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What this skill can do and what it asks for, from its SKILL.md. Checked Oct 25, 2026.

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  • codeload.github.com · found in install command

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  • ~/.claude/skills/customer-success

What's inside

Skill name
customer-success
Description
Customer success management - onboarding, health scoring, QBRs, expansion playbooks, and retention strategies
License
MIT
Instructions
565 lines in SKILL.md · view on GitHub

Agent Skills spec issues

  • body: 565 lines (spec recommends under 500)

Files (1)

  • SKILL.md

SKILL.md (first lines)

# Customer Success

Comprehensive customer success management covering onboarding, health scoring, QBRs, expansion playbooks, and retention strategies.

## Overview

This skill covers:
- Customer onboarding programs
- Health scoring and monitoring
- QBR (Quarterly Business Review) templates
- Expansion and upsell playbooks
- Retention and churn prevention

---

## Customer Onboarding

### Onboarding Program Structure

```yaml
onboarding_phases:
  phase_1_kickoff:
    duration: "Week 1"
    goals:
      - establish_relationship
      - set_expectations
      - gather_requirements
    activities:
      - kickoff_call: 60min
      - intro_to_support_channels
      - share_onboarding_plan
      - schedule_implementation
    deliverables:
      - success_plan_document
      - timeline_with_milestones
      
  phase_2_implementation:
    duration: "Week 2-3"
    goals:
      - technical_setup
      - data_migration
      - integration_configuration
    activities:
      - implementation_calls: 2-3x
      - technical_support
      - testing_and_validation
    deliverables:
      - working_environment
      - integrations_live
      
  phase_3_training:
    duration: "Week 3-4"
    goals:
      - user_enablement
      - admin_training
      - workflow_setup
    activities:
      - admin_training: 90min
      - end_user_training: 60min
      - workflow_workshop
    deliverables:
      - trained_users
      - documented_workflows
      
  phase_4_launch:
    duration: "Week 4-5"
    goals:
      - go_live
      - adoption_tracking
      - quick_wins
    activities:
      - launch_call
      - monitor_adoption
      - celebrate_wins
    deliverables:
      - users_active
      - first_value_achieved
      
  phase_5_handoff:
    duration: "Week 6"
    goals:
      - transition_to_csm
      - establish_cadence
      - document_success
    activities:
      - handoff_call
      - schedule_check_ins
      - nps_survey
    deliverables:
      - ongoing_csm_relationship
      - baseline_metrics
```

### Onboarding Checklist

```yaml
onboarding_checklist:
  pre_kickoff:
    - [ ] Review sales notes and requirements
    - [ ] Prepare success plan template
    - [ ] Schedule kickoff call
    - [ ] Send welcome email
    
  kickoff:
    - [ ] Introductions and roles
    - [ ] Review goals and timeline
    - [ ] Identify key stakeholders
    - [ ] Define success metrics
    - [ ] Schedule implementation calls
    
  implementation:
    - [ ] Account setup complete
    - [ ] Users provisioned
    - [ ] SSO configured (if applicable)
    - [ ] Integrations connected
    - [ ] Data migrated
    - [ ] Testing completed
    
  training:

From aAAaqwq/AGI-Super-Team, MIT.

More from aAAaqwq/AGI-Super-Team

Signals

Stars
111
Forks
25
Open issues
1
Last commit (this folder)
Apr 24, 2026 (6 months ago)
Last release
Sep 20, 2026 (1 month ago)

From GitHub (fetched Oct 24, 2026).

Details

License
MIT
Repository
github.com/aAAaqwq/AGI-Super-Team
Website
www.npmjs.com/package/agi-super-team
First seen
Oct 24, 2026
Last checked
Oct 24, 2026
Source
GitHubgithub-graphql

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customer-success skill. Agent Mart. https://agentmart.dev/skills/aaaaqwq-customer-success (last updated 2026-10-24)