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support__escalation-policy

When and how to escalate a support case to engineering.

Skill by vercelOfficial

IndexedApache-2.0★ 5,665
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Install

Works with Claude Code, Claude apps, Codex, Cursor, Gemini CLI, GitHub Copilot, VS Code, OpenCode, Goose, Windsurf. Read the repository before you give any tool access to your data.

npx agentmarket install skill/vercel-support-escalation-policy

Asks which of your tools to add it to (Claude Code, Codex, Cursor, VS Code, Windsurf, Gemini CLI, Claude Desktop) and shows the change first. See https://agentmart.dev/cli.

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About

When and how to escalate a support case to engineering.

Use cases: testing, agent-building

Reviews

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Permissions

What this skill can do and what it asks for, from its SKILL.md. Checked Oct 25, 2026.

Tools
No tools found
Secrets
None asked for
Install scripts
None found

Network hosts it talks to 1

  • codeload.github.com · found in install command

Files it touches

  • ~/.claude/skills/support-escalation-policy

What's inside

Skill name
support__escalation-policy
Description
When and how to escalate a support case to engineering.
License
Apache-2.0
Instructions
6 lines in SKILL.md · view on GitHub

Agent Skills spec issues

  • name: missing

Files (1)

  • SKILL.md

SKILL.md (first lines)

# Escalation policy

Escalate a case to engineering when a customer's production traffic is affected
for more than 30 minutes, and link the case to the matching incident.

From vercel/eve, Apache-2.0.

More from vercel/eve

Signals

Stars
5,665
Forks
627
Open issues
288
Last commit (this folder)
Oct 8, 2026 (20 days ago)
Last release
Oct 23, 2026 (6 days ago)

From GitHub (fetched Oct 24, 2026).

Details

License
Apache-2.0
Repository
github.com/vercel/eve
Website
eve.dev
First seen
Oct 24, 2026
Last checked
Oct 24, 2026
Source
GitHubgithub-graphql

More from vercel

Cite this page

support__escalation-policy skill. Agent Mart. https://agentmart.dev/skills/vercel-support-escalation-policy (last updated 2026-10-24)