inbox-triage
Work through a Busymate AI workspace's open handoff requests, where the assistant asked for a person.
Skill by serebano
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Works with Claude Code, Claude apps, Codex, Cursor, Gemini CLI, GitHub Copilot, VS Code, OpenCode, Goose, Windsurf. Read the repository before you give any tool access to your data.
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What this skill can do and what it asks for, from its SKILL.md and code. Checked Nov 2, 2026.
- Tools
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Network hosts it talks to 1
codeload.github.com· found in install command
Files it touches
~/.claude/skills/inbox-triage
What's inside
- Skill name
inbox-triage- Description
- Work through a Busymate AI workspace's open handoff requests, where the assistant asked for a person. Use when the user asks what needs attention, wants to clear their support queue, or asks to reply to customers in Busymate.
- License
- MIT
- Instructions
- 12 lines in SKILL.md · view on GitHub
Files (1)
- SKILL.md
SKILL.md (first lines)
# Inbox triage 1. Find the workspace. If the user has more than one, list them with `list_tenants` and the open counts from `get_tenant_inbox_counts`, then ask which one to work on. 2. Gather the queue with `list_tenant_interventions`: the open handoff requests. 3. Present a short list, oldest first: customer first name, topic, how long they have waited. Do not show internal IDs. 4. For each item the user picks, read the full context with `get_tenant_intervention`, and the whole conversation with `get_tenant_conversation_transcript` when the request alone is not enough. 5. Draft the reply in the business's voice, using `search_knowledge` for facts such as policies, prices or delivery times. Never invent a policy; if the knowledge does not cover it, say so and ask the user. 6. Show the draft and wait for the user's approval. Then send it with `reply_tenant_intervention`. A sent reply cannot be recalled. 7. Resolve the handoff with `resolve_tenant_intervention` only when the user confirms the customer's question is settled. Use `add_tenant_intervention_note` for internal context the team should see; customers never see notes. 8. Finish with a summary: what was answered, what is still open, and anything the knowledge base could not answer.
From serebano/busymate-ai-plugin-openai, MIT.
More from serebano/busymate-ai-plugin-openai
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- Last commit (this folder)
- Oct 12, 2026 (22 days ago)
- Last release
- Oct 12, 2026 (22 days ago)
From GitHub (fetched Oct 24, 2026).
Details
- License
- MIT
- First seen
- Oct 24, 2026
- Last checked
- Oct 24, 2026
- Source
- GitHubgithub-graphql
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inbox-triage skill. Agent Mart. https://agentmart.dev/skills/serebano-inbox-triage (last updated 2026-10-24)