complaints-handling

Align information security practices with compliance frameworks and obligations (access control, logging, secure development, incident readiness).

Apply compliance controls to AI and automated decision systems — transparency, fairness, human oversight, documentation, and regulatory alignment.

Apply AML/KYC fundamentals — customer due diligence, monitoring, suspicious activity escalation, and recordkeeping — for financial crime compliance.

Design compliance monitoring and testing programs that verify controls work in practice and surface issues before regulators do.

Assess compliance risk by identifying obligation breaches, control gaps, and residual risk — then prioritize remediation.

Design compliance training that changes behavior — role-relevant content, completion tracking, and effectiveness checks — not only annual checkbox courses.

Identify and manage conduct risk — the risk of harm to customers or markets from inappropriate behavior, culture, or business design.

Implement consumer protection compliance — fair treatment, clear disclosures, responsible marketing, and product design that avoids harm.

Implement data privacy compliance — lawful basis, notices, rights handling, retention, and cross-border transfers — aligned to applicable regimes (e.g.

Operationalize ethics and code-of-conduct programs — expectations, speak-up channels, conflicts of interest, and investigation pathways.

Manage compliance obligations for incidents and data breaches — assessment, notification triggers, timelines, regulators, and affected individuals.

Manage regulatory licenses and permissions — knowing what activities are authorized, conditions attached, and when variation or new authorization is required.