ticket-intake
Normalize a raw support ticket into structured investigation inputs.
Skill by c-mongan
Install
Works with Claude Code, Claude apps, Codex, Cursor, Gemini CLI, GitHub Copilot, VS Code, OpenCode, Goose, Windsurf. Read the repository before you give any tool access to your data.
npx agentmarket install skill/c-mongan-ticket-intake
Asks which of your tools to add it to (Claude Code, Codex, Cursor, VS Code, Windsurf, Gemini CLI, Claude Desktop) and shows the change first. See https://agentmart.dev/cli.
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About
Reviews
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Permissions
What this skill can do and what it asks for, from its SKILL.md. Checked Oct 25, 2026.
- Tools
- No tools found
- Secrets
- None asked for
- Install scripts
- None found
Network hosts it talks to 1
codeload.github.com· found in install command
Files it touches
~/.claude/skills/ticket-intake
What's inside
- Skill name
ticket-intake- Description
- Normalize a raw support ticket into structured investigation inputs.
- License
- MIT
- Instructions
- 39 lines in SKILL.md · view on GitHub
Files (1)
- SKILL.md
SKILL.md (first lines)
# Ticket Intake Use this skill first for every ticket. ## Extract - **Issue type:** bug, how-to, feature request, account, integration, data, performance, other. - **Product area:** the smallest meaningful product/component area. - **Customer impact:** who is affected and how badly. - **Timeframe:** when it started, whether it is ongoing, and any deployment/version correlation. - **Environment:** browser, mobile OS, backend language, SDK/library, versions, region, plan, hosting setup. - **Identifiers:** safe ticket IDs, event names, flag keys, background task IDs, error fingerprints, request IDs. Redact secrets and private user data. - **Reproduction:** steps, expected behavior, actual behavior, frequency. - **Missing context:** the smallest next pieces of information needed to confirm or reject the leading hypothesis. ## Output ```markdown ## Intake | Field | Value | |---|---| | Issue Type | ... | | Product Area | ... | | Timeframe | ... | | Impact | ... | | Environment | ... | | Identifiers | ... | | Reproduction | ... | | Missing Context | ... | ## First Investigation Paths 1. ... 2. ... 3. ... ```
From c-mongan/support-triage-agent-template, MIT.
More from c-mongan/support-triage-agent-template
- 0.565score
log-evidence
c-mongan
Read customer-supplied logs, stack traces, HAR files and browser console output as evidence.
SkillAFreshness: AClaude Code +9 - 0.565score
redaction
c-mongan
Strip secrets, tokens, raw person properties, private URLs, and internal admin links before saving any triage output to disk or copying into customer-facing…
SkillAFreshness: AClaude Code +9 - 0.565score
known-issue-search
c-mongan
Search bug trackers, release notes, and source history before concluding misconfiguration or expected behavior on any bug-shaped ticket.
SkillAFreshness: AClaude Code +9 - 0.564score
triage-report
c-mongan
Produce a structured, evidence-graded support triage report.
SkillAFreshness: AClaude Code +9 - 0.564score
response-drafting
c-mongan
Draft customer-facing support responses from verified triage findings.
SkillAFreshness: AClaude Code +9 - 0.564score
escalation
c-mongan
Package support investigations into engineering-ready escalation briefs.
SkillAFreshness: AClaude Code +9 - 0.561score
kb-article
c-mongan
Turn a resolved or well-understood triage report into a draft knowledge-base article (how-to, troubleshooting, known issue or FAQ).
SkillAFreshness: AClaude Code +9 - 0.561score
reproduction-steps
c-mongan
Write a minimal, numbered reproduction for a support ticket, with environment, expected and actual results, so an engineer can confirm a suspected bug.
SkillAFreshness: AClaude Code +9 - 0.560score
support-triage
c-mongan
Run the read-only support triage workflow on a ticket and save an evidence-graded triage report plus a draft customer response under reports/.
SkillAFreshness: AClaude Code +9
Signals
- Stars
- 0
- Forks
- 0
- Open issues
- 0
- Last commit (this folder)
- May 5, 2026 (5 months ago)
- Last release
- Oct 7, 2026 (21 days ago)
From GitHub (fetched Oct 24, 2026).
Details
- License
- MIT
- First seen
- Oct 24, 2026
- Last checked
- Oct 24, 2026
- Source
- GitHubgithub-graphql
More from c-mongan
- 0.565score
known-issue-search
c-mongan
Search bug trackers, release notes, and source history before concluding misconfiguration or expected behavior on any bug-shaped ticket.
SkillAFreshness: AClaude Code +9 - 0.565score
log-evidence
c-mongan
Read customer-supplied logs, stack traces, HAR files and browser console output as evidence.
SkillAFreshness: AClaude Code +9 - 0.565score
redaction
c-mongan
Strip secrets, tokens, raw person properties, private URLs, and internal admin links before saving any triage output to disk or copying into customer-facing…
SkillAFreshness: AClaude Code +9 - 0.564score
triage-report
c-mongan
Produce a structured, evidence-graded support triage report.
SkillAFreshness: AClaude Code +9 - 0.564score
escalation
c-mongan
Package support investigations into engineering-ready escalation briefs.
SkillAFreshness: AClaude Code +9 - 0.564score
response-drafting
c-mongan
Draft customer-facing support responses from verified triage findings.
SkillAFreshness: AClaude Code +9
Cite this page
ticket-intake skill. Agent Mart. https://agentmart.dev/skills/c-mongan-ticket-intake (last updated 2026-10-24)