Support Agent Admin by Nova (CIVAI)

Create a new Support Agent for CRM/outreach.

Create an auto-scan schedule (Import Only or Message now outreach). Discovery params for x/instagram accept max_post_age_days (1-365; omit = no age limit) and post_age_relax_steps (0-4, default 3) to cap how old a source post may be before its engagers are collected; the window widens within a run only.

Permanently delete a Support Agent.

Delete one agent KB attachment.

Delete an auto-scan schedule.

Delete one or more completed scan runs (does not delete schedules).

Mark visitor conversation ended (stops IG/WA follow-ups).

Export filtered contacts as CSV (returns csv_content in result).

AI-generate agent title/instructions/context from business description.

Return full agent metadata including chat/public/iframe links.

Pipeline overview on one agent_id (totals + top visitors).

Read converted markdown or database schema summary for one attachment.

Open a lead chat by visitor_id, email, phone, or contact handle.

Read CRM unreplied digest email settings.

Get sourced-leads analytics for an agent (window e.g. 7d, 30d).

Get one follow-up run with progress log.

Get one scan with paginated leads (status, progress, leads).

Import contacts onto an agent.

Import discovered leads into the agent CRM (outreach: none|immediate|bulk_followup).

Invite a Nova user by email to collaborate on an agent (owner only).

List team members with access to a support agent (owner only).

List all Support Agents for the signed-in owner.

List knowledge-base attachments on a Support Agent.

List available channel accounts for assignment (IG, X, Telegram, SMTP).

List WhatsApp, Instagram, Email, X connector status for a support agent.

List bulk follow-up runs for an agent.

Alias of get_scan — read leads from an active or completed scan.

List auto-scan schedules for an agent.

List past and active leads discovery scans for an agent.

List visitor session label catalog for an agent.

Filtered drill-down on visitor sessions (requires filter_by).

List busiest CRM agents (limit 5–10).

Count pending replies on an agent.

Preview rendered follow-up email HTML.

Re-process one attachment (re-convert or re-extract schema).

Remove a collaborator from an agent (owner only).

Resume a paused visitor conversation.

Resume an interrupted follow-up run.

Start a leads discovery scan (whatsapp, instagram, x, telegram, or jiji). Discovery params for x/instagram accept max_post_age_days (1-365; omit = no age limit) and post_age_relax_steps (0-4, default 3) to cap how old a source post may be before its engagers are collected; the window widens within a run only.

Send follow-up via admin_followup channels. Optionally attach public KB files.

Send follow-up via WhatsApp, email, or Instagram. Optionally attach public KB files.

Mark a KB attachment public or private. Every attachment defaults to private on upload. Only a public attachment can ever be offered or sent by the agent's converse tool (email attachment, or a shared file in chat) — a private one is never visible to the model at all, regardless of what a visitor asks for.

Enable/disable pool fallback for x, instagram, or telegram channel.

Replace labels on one visitor session.

Set X Leads Discovery public-attention settings on an account (main or pool): poster, surface, post goal, quote target, like/public-after-DM toggles, pool fallback, per-run limit, and the account's daily post/like caps (superset of set_x_account_daily_limits). Only fields you pass change; everything else keeps its current account/workspace/env value.

Set the daily public-post and/or engagement-like cap for an X account (main or pool). This is the only place these volumes can be set — they are a per-account safety ceiling shared by every agent/campaign that uses the account, never per-agent or per-workspace.

AI-propose Instagram or X @targets for a discovery scan (depth/breadth optional).

Transfer agent ownership to another subscribed Nova user.

Run an auto-scan schedule immediately (Run now).

Update Support Agent settings (partial patch — only send fields to change).

Update collaborator role or permissions on an agent (owner only).

Update CRM unreplied digest email settings.

Update or pause/resume an auto-scan schedule. Discovery params for x/instagram accept max_post_age_days (1-365; omit = no age limit) and post_age_relax_steps (0-4, default 3) to cap how old a source post may be before its engagers are collected; the window widens within a run only.

Update catalog label (e.g. disable_auto_reply).

Upload agent icon (JPEG/PNG/WebP, max 2MB, base64).

Upload files to agent KB (PDF/DOCX/TXT → prose; CSV/XLSX/SQLite → database).

Run Google calendar action: add event

Run Google calendar action: check events today

Run Google calendar action: check events week

Reply conversationally when the request is ambiguous or needs clarification.

Run Google calendar action: convert timezone

Run Google calendar action: delete event

Run Google calendar action: update event

Reply conversationally when the request is ambiguous or needs clarification.

Run Google docs action: create doc

Run Google docs action: delete doc

Run Google docs action: get doc

Run Google docs action: list docs

Run Google docs action: rewrite doc

Conduct deep, iterative research on a topic by generating multiple search queries, processing the results, and recursively exploring new research directions.

Generate a comprehensive research report from existing research data.

Reply conversationally when the request is ambiguous or needs clarification.

Run Google sheets action: create sheet

Run Google sheets action: delete sheet

Run Google sheets action: generate sheet

Run Google sheets action: get sheet

Run Google sheets action: list sheets

Run Google sheets action: update sheet