ServiceNow MCP Server (NowAIKit)

Suggest category, assignment group, and priority for an incident by analysing similar resolved incidents (Table API). Predictive Intelligence has no public REST prediction endpoint; for model-based scoring run PI on-record and read the predicted field.

One-call change readiness check. Returns the change request, its conflict status, approval state, affected CIs, and other active changes that overlap the same CI. Read-only.

Check an employee's eligibility for an HR service/policy via the Policy Based HR Case Evaluator skill when available, else return the employee + service context. Parity with ServiceNow HRSD "HR Eligibility Check"

Analyze data quality and field completeness for a ServiceNow table — returns percentage of non-empty values per field

Clone a platform artifact to a new name/scope. **[Scripting]**

Close a change request with close code and notes (requires WRITE_ENABLED=true)

Close a CSM case with resolution details (requires WRITE_ENABLED=true)

Close an HR case with resolution notes (requires WRITE_ENABLED=true)

Close a resolved incident (requires WRITE_ENABLED=true)

Find duplicate CIs by matching on specified fields (in-memory grouping)

Find CIs with no relationships in cmdb_rel_ci

Find CIs not updated within a given number of days that are still operational

Find operational CIs that have relationships but belong to no application service (mapping gaps). Parity with ServiceNow get_unmapped_topology

Get CMDB data quality metrics (completeness of server and network CI data)

Analyze the downstream impact of a Configuration Item change or outage

Act on duplicate, stale, or orphan CIs — merge, retire, or remove (requires CMDB_WRITE_ENABLED). Supports dry_run mode.

Reverse lookup: which application services contain a given CI/server (svc_ci_assoc). Parity with ServiceNow get_all_application_services_for_a_server

Commit an update set (requires SCRIPTING_ENABLED=true)

Compare two configured ServiceNow instances: record counts for a table (with optional query) and/or a specific system property value. Useful for dev→prod drift detection and governance.

Compare record counts across multiple ServiceNow tables or time periods — useful for capacity planning

Close a catalog fulfillment task (sc_task) as complete. Requires WRITE_ENABLED=true

Mark a task as complete (requires WRITE_ENABLED=true)

Mark an Update Set as complete (ready for migration). **[Scripting]**

Configure which tables/records are available offline in mobile. **[Write]**

Add or update a list view in an agent workspace. **[Write]**

Copy an existing ServiceNow attachment onto another record, entirely server-side (requires WRITE_ENABLED=true). The file bytes never pass through this tool call. Ideal for "attach the same document from this record onto that KB / incident".

Create a new ACL rule to control access to a table or field (requires SCRIPTING_ENABLED=true)

Create an agentic workflow linked to an AI agent (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)

Create an AI agent definition with optional auto-generated ACLs (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)

Create an approval rule that automatically generates approval requests when a record matches given conditions (requires WRITE_ENABLED=true). Uses the sysapproval_rule table.

Create a new IT asset record. **[Write]**

Create a new business rule (requires SCRIPTING_ENABLED=true). ServiceNow supports ES2021 async/await in scripts.

Create a business service (cmdb_ci_service). Requires WRITE_ENABLED=true

Create a catalog category (sc_category). Requires WRITE_ENABLED=true

Create a new service catalog item (requires WRITE_ENABLED=true)

[Write] Create a UI policy for a catalog item form

[Write] Add a form variable to a service catalog item

Create a new change request (requires WRITE_ENABLED=true)

[Write] Create a relationship between two CMDB Configuration Items

Create a new client script (onLoad, onChange, onSubmit, onCellEdit) (requires SCRIPTING_ENABLED=true)

Create a new Customer Service case (requires WRITE_ENABLED=true)

Create a new Performance Analytics dashboard (requires WRITE_ENABLED=true)

Add an input to a decision table (sys_decision_input). Requires WRITE_ENABLED=true

Create a Decision Builder decision table (sys_decision). Requires WRITE_ENABLED=true

Create an approval/coverage delegation (sys_user_delegate). Requires WRITE_ENABLED=true

Create an SPM demand (dmn_demand). Requires WRITE_ENABLED=true.

Create a change request linked to a DevOps deployment for change governance. **[Write]**

Create a new epic (requires WRITE_ENABLED=true)

Create a new Flow Designer flow. **[Write]**

Create a custom Flow Designer action. **[Scripting]**

Author a compliance control (sn_compliance_control). Requires WRITE_ENABLED=true

Raise a GRC issue/finding (sn_grc_issue). Requires WRITE_ENABLED=true

Create a new GRC risk entry. **[Write]**

Create a new assignment group (requires WRITE_ENABLED=true)

Create a new HR Service Delivery case (requires WRITE_ENABLED=true)

Create a task within an HR case (requires WRITE_ENABLED=true)

Insert a row into an Import Set staging table for later transformation (requires WRITE_ENABLED=true)

Create a new incident record (requires WRITE_ENABLED=true)

Create a new knowledge article (requires WRITE_ENABLED=true)

[Write] Create a Key Performance Indicator from ServiceNow data

Create a new mobile app configuration. **[Write]**

Create a mobile applet in a mobile app. **[Write]**

Create a mobile layout for a specific view. **[Write]**

Create a new email notification definition (requires WRITE_ENABLED=true)

Create a Now Assist skill definition (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)

Create an employee offboarding case with exit tasks. **[Write]**

Create an on-call coverage override for a date range (cmn_rota_override). Requires WRITE_ENABLED=true

Create an employee onboarding case with all standard tasks. **[Write]**

Create a Performance Analytics (PA) breakdown on `pa_breakdowns` (requires WRITE_ENABLED=true). Breakdowns slice an indicator by a dimension (e.g. by Assignment group or Category).

Create a Performance Analytics (PA) indicator / KPI on `pa_indicators` (requires WRITE_ENABLED=true). Define the source facts table, aggregation and conditions; collect data via a PA job afterward.

Create a playbook definition with ordered steps that chain tool calls (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)

Create a new Service Portal configuration (requires WRITE_ENABLED=true)

Create a new page inside a Service Portal (requires WRITE_ENABLED=true)

Create a new Service Portal widget with template, CSS, and scripts (requires WRITE_ENABLED=true)

Create a new problem record (requires WRITE_ENABLED=true)

Create a PPM project (pm_project). Requires WRITE_ENABLED=true.

Create a new record in any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the resolved payload without writing.

Create a new saved report on any table (requires WRITE_ENABLED=true)

Create a new outbound REST Message definition (requires WRITE_ENABLED=true)

Create a new role (sys_user_role). Requires WRITE_ENABLED=true

Create an on-call rotation (cmn_rota) for a group. Requires WRITE_ENABLED=true

Create a new scheduled script execution job (requires WRITE_ENABLED=true)

[Write] Schedule a report for recurring email delivery

Create a new scoped application in App Studio (requires WRITE_ENABLED=true). The scope prefix must be unique and follow the pattern x_<vendor>_<appname>.

Create a new script include (requires SCRIPTING_ENABLED=true)

Create a scrum task (sub-task of a story) (requires WRITE_ENABLED=true)

Create a Security Operations incident (requires WRITE_ENABLED=true)

Create a service offering under a business service (service_offering). Requires WRITE_ENABLED=true

Create an SLA/OLA definition (contract_sla). Requires WRITE_ENABLED=true

Create a solution package from selected update sets for distribution. **[Write]**

Create a new agile story/user story (requires WRITE_ENABLED=true)

Link one agile story as dependent on another (m2m_story_dependencies). Requires WRITE_ENABLED=true.

Create a new reusable subflow. **[Write]**

Create a survey/assessment definition (asmt_metric_type). Requires WRITE_ENABLED=true

Create a new UI Action (button or link) on a form (requires SCRIPTING_ENABLED=true)

Create a new UI Policy to control field behavior dynamically (requires SCRIPTING_ENABLED=true)

Create a custom UI Builder component (macroponent). **[Scripting]**

Create a UI Builder data broker to feed data to a page. **[Scripting]**

Create a new UI Builder page with route registration. **[Write]**

Create a new Update Set and optionally switch to it. **[Scripting]**

Create a new user account (requires WRITE_ENABLED=true)

Create a user criteria record (user_criteria) for catalog entitlement/audience. Requires WRITE_ENABLED=true

Register a new route (URL path) in a UX app. **[Write]**

Create a new UX Experience (app shell) configuration. **[Write]**

Create a new Virtual Agent conversation topic. **[Write]**

Create a new configurable agent workspace. **[Write]**

Deactivate (offboard) a user by setting active=false. Requires WRITE_ENABLED=true

Delete an attachment from a record (requires WRITE_ENABLED=true)

Delete a record from any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the record that would be deleted without deleting it.

Remove a story dependency link by its m2m_story_dependencies sys_id. Requires WRITE_ENABLED=true.

Delete a system property by name. **[Write]**

Delete a UI Builder page. **[Write]**

Discover a ServiceNow table schema and register dynamic CRUD tools for it. After discovery, new tools become available: dynamic_query_<table>, dynamic_get_<table>, dynamic_create_<table>, dynamic_update_<table>, dynamic_delete_<table>. Schemas are cached for 30 minutes.

Ensure an active Update Set exists; create one automatically if none is in progress. **[Scripting]**

Execute a background script on the instance (server-side JavaScript). **[Scripting]**

Execute a playbook step by step, passing results forward through context (requires NOW_ASSIST_ENABLED). Supports dry_run.

Execute a server-side script on the ServiceNow instance (Background Script). Supports GlideRecord, GlideQuery, GlideAggregate, and all server-side APIs. Returns the script output. Use for complex queries that cannot be expressed via REST. REQUIRES WRITE_ENABLED=true.

Export system properties matching a query to a JSON object (useful for environment snapshots)

Export raw table data as structured JSON for use in external reports

Get the XML export payload for an Update Set (as used in migration). **[Scripting]**

Fetch the full readable text of a specific ServiceNow documentation page. Pass either the `ref` returned by search_servicenow_docs (fastest, exact) or a servicenow.com/docs page URL. Use after search_servicenow_docs to read a result in full. Read-only; only ServiceNow docs are reachable.

Search for platform artifacts by name, type, or scope (business rules, scripts, widgets, etc.)

Find where a table field is used — its dictionary entry plus any scripts (business rules, script includes, client scripts, UI actions, widgets) that mention the field name. Use it before renaming or removing a field. Script matches are substring (LIKE) hits, so expect false positives (comments, similarly-named symbols) and misses for dynamically-built references; treat results as candidates to review, not a definitive list.

Find scripts that read a system property (sys_properties) by name, plus the property record itself. Use it before changing or removing a property. Matches are substring (LIKE) hits — candidates to review, not definitive.

Find what references a Script Include or named artifact — scans script-bearing config tables for textual use of the name. Use it before renaming or deleting a Script Include, Script Action, etc. Matches are substring (LIKE) hits, so treat them as candidates to review (false positives from comments/similar names; misses for dynamic references).

List the update sets that contain changes to an artifact (by name), so you know what is in-flight or already captured for promotion before you touch it.

Fire a custom ServiceNow event for a specific record (requires WRITE_ENABLED=true)

Build a ServiceNow fluent/now-sdk project. Runs `npx @servicenow/sdk build`. REQUIRES FLUENT_ENABLED=true and WRITE_ENABLED=true.

Run ServiceNow CI/CD operations via the SDK (`now-sdk cicd`, new in @servicenow/sdk 4.10). Drive scoped-app install/publish and ATF test-suite runs from a promotion pipeline, outside the local build/install flow. REQUIRES FLUENT_ENABLED=true and WRITE_ENABLED=true.

Run `npx @servicenow/sdk explain <topic>` to get live SDK documentation on a topic — always current API signatures, not training-data guesses. Returns explanations of Fluent APIs, types, patterns, and best practices. Known topics include: GlideQuery, table API, scoped app, now.config.json, keys.ts, metadata, Record, Now.del, Now.attach, DataLookup, RestMessage, Alias, AliasTemplate, RetryPolicy, Playbook, Flow, Subflow, CustomAction, TryCatch, DoInParallel, FlowStages, AiAgent, AiAgentWorkflow, roleMap, NowAssistSkillConfig, UiPolicy, DataPolicy, Form, InstanceScan, ServicePortal, ImportSet, o…

Initialize a new ServiceNow fluent/now-sdk project. Runs `npx @servicenow/sdk init`. REQUIRES FLUENT_ENABLED=true and WRITE_ENABLED=true.

GlideQuery-style fluent query builder. Supports select, where, aggregate (COUNT/AVG/SUM/MIN/MAX), orderBy, limit, and groupBy. Returns records or aggregate results. Example: { table: "incident", where: [["active","=",true],["priority","<",3]], select: ["number","short_description"], limit: 10 }

Run `now-sdk query <table>` — a read-only Table REST API query executed via the ServiceNow SDK CLI against your authenticated instance (no browser). New in @servicenow/sdk 4.8. Ideal while authoring Fluent code: resolve sys_ids, inspect table schemas, check existing records, read choice values. Example: { table: "sys_user_role", query: "name=admin", fields: ["sys_id","name"], limit: 1 }

Validate a ServiceNow fluent/now-sdk project. Runs `npx @servicenow/sdk validate`. REQUIRES FLUENT_ENABLED=true.

Report the installed `@servicenow/sdk` (now-sdk) version and whether it meets the version NowAIKit tracks features against (currently 4.10.1). Returns an upgrade hint when out of date.

Draft an agent reply for a CSM case activity stream via the Now Assist activity-response skill when available, else return the case context to draft from. Parity with ServiceNow CSM "Activity Response"

Generate CSM resolution notes via the Now Assist resolution-notes skill when available, else return the case + work notes to summarize. Parity with ServiceNow CSM "Generate Resolution Notes"

Generate a branded PDF or PPTX report from capability analysis results. Call this after completing a scan, review, or audit to create a management-ready document with charts, tables, and ServiceNow links. Supports single capability (content) or multiple capabilities (sections) in one combined report.

Get full details of an ACL rule including its script and role requirements (requires SCRIPTING_ENABLED=true)

Get an AI agent definition and its related ACLs

Get an AI Agent execution plan with its steps/tool calls (sn_aia_execution_plan + _step)

Get the approval progression/history for any record (sysapproval_approver rows, ordered)

Get full details of an IT asset including financial and lifecycle data

Get ATF Failure Insight data — metadata changes between last successful and failed run (role changes, field value changes)

Get details of a test suite including test count

Get the results of a test suite run

Get details of a specific test case

Get metadata (name, type, size) of a specific attachment by its sys_id

Get full details and script body of a business rule (requires SCRIPTING_ENABLED=true)

Assess customer sentiment on a CSM case via the Now Assist sentiment skill when available, else return the case + customer comments for sentiment analysis. Parity with ServiceNow CSM "Sentiment Analysis"

Get full details of a catalog item including its variables

Get full details of a change request by number (CHG...) or sys_id

Get details of an update set (requires SCRIPTING_ENABLED=true)

Get full details and script body of a client script (requires SCRIPTING_ENABLED=true)

Get complete information about a specific configuration item

Get compliance assessment results for a policy or control

Get details of a customer account including contacts and open cases count

Get full details of a CSM case by number (e.g. CS0001234) or sys_id

Get SLA details and remaining time for a CSM case

Get details of a customer contact (name, account, phone, email)

Get the currently active ServiceNow instance name and URL

Get the currently active Update Set for the session

Get a decision table with its inputs and answer rows, by name or sys_id

Get details and status of a specific deployment

Get deployment frequency, failure rate, and lead time metrics for a pipeline

Get details of a specific DevOps pipeline

Inspect the ECC queue (ecc_queue) — MID server probes/sensors, by state, agent, or topic

Get full details of an email log entry including body and headers

Get details of a specific registered event definition

Get full details of a Flow Designer flow including its actions and trigger

Get detailed error logs for failed flow executions

Get the status and details of a specific flow execution

Get details of a GRC risk including impact, likelihood, and controls

Find assignment group details by name or sys_id

Get full details of an HR case by number (e.g. HRCS0001234) or sys_id

Get the full activity log and journal entries for an HR case

Get HR lifecycle events for an employee (promotions, transfers, leaves)

Get the HR profile for a user (employment details, department, manager)

Get details of a specific HR service including its tasks and SLAs

Get details of a specific Import Set including row count and transform status

Get full details of an incident by number (e.g. INC0012345) or sys_id

List Instance Scan findings (scan_finding) — best-practice violations, optionally by check or suite result

Get the full content of a knowledge article by number (KB...) or sys_id

Get license compliance summary — purchased vs. installed vs. in use counts

Analyze software license usage and recommend optimizations

List the fields that ServiceNow Data Policies make mandatory on a table (and when they apply). Call this before creating or updating a record so you can collect the required fields up front and avoid a "Data Policy Exception: the following fields are mandatory" error.

Get mobile app usage analytics — sessions, active users, popular applets

Get details of a specific mobile app configuration

List the Virtual Agent topics (sys_cs_topic) that back a Microsoft Copilot integration. Copilot topic mapping itself is configured in Copilot Studio on the Microsoft side, not exposed via ServiceNow REST.

List approvals pending for the currently configured user

Get full details of an email notification definition including template and conditions

Get a single Now Assist skill definition by sys_id (requires NOW_ASSIST_ENABLED)

Find who is on call for a group right now. Returns the current roster members for the group's rotations

Get details of a PA dashboard including its widgets/tabs

Get details of a specific Performance Analytics indicator including its formula

Get details of a Performance Analytics collection job

Get current scorecard data for a PA indicator — returns current value, target, trend direction

Get historical time-series data for a PA indicator to identify trends

Read Performance Analytics scorecard/indicator data (requires PA plugin; GET /api/now/pa/scorecards). Pass an indicator sys_id, or a PA widget sys_id to resolve its indicator.

List available Predictive Intelligence solutions (classification/similarity models)

Get full configuration details of a Service Portal by sys_id or URL suffix

Get details of a specific Service Portal page including its layout

Get full details of a Service Portal theme including CSS variables

Get full source code (HTML, CSS, client/server scripts) of a Service Portal widget

Get a portfolio (pm_portfolio) by sys_id, with the projects linked to it.

Get full details of a problem by number (PRB...) or sys_id

Get details of a Process Automation Designer playbook or process

Get audit history of changes to a system property

Get a CPQ/sales quote record by number or sys_id (tries known quote tables)

Retrieve complete details of a specific record by sys_id

Get the definition and metadata of a saved report

Get a requested item (RITM) with its variables, by number or sys_id

Get full configuration of an outbound REST Message including its endpoints

Get full details of a scheduled job by sys_id or name

Get full details of a scoped application by sys_id or scope name

Get full script body of a script include (requires SCRIPTING_ENABLED=true)

Get security posture dashboard — open incidents by severity, vulnerability counts, mean time to resolve

Get full details of a security incident by number or sys_id

Get SLA breach status for a specific task or incident

Get full details of a subflow including its inputs, outputs, and actions

Get responses/scores for a survey instance or definition (asmt_assessment_instance_question)

Retrieve system log entries for debugging or auditing. Set app_scope=true to read the scoped-application log (syslog_app_scope), where scoped gs.info()/gs.log() output lands, instead of the global syslog.

Get a ServiceNow system property value and metadata by name

Get total record count for a ServiceNow table with optional filters

Get the structure and field information for a ServiceNow table

Get details of any task record by number or sys_id

Get live SLA instances (task_sla) for a task — percent complete, breach status, stage, planned end

Query threat intelligence data — IOCs, threat actors, and campaigns

Get details of a Transform Map including its field mappings

Get full details and script of a UI Action (requires SCRIPTING_ENABLED=true)

Get full details and conditions of a UI Policy (requires SCRIPTING_ENABLED=true)

Get details of a specific UI Builder page including layout and child elements

Look up user details by email or username

Summarize what a user can access: their roles, groups, and active status

Get configuration details of a Next Experience application

Get conversation history for a Virtual Agent session

Get Virtual Agent topic details including intent and trigger phrases

List Virtual Agent topics available in the instance (sys_cs_topic)

Get details of a specific vulnerability entry including CVSS score and affected CIs

Get details of a configurable agent workspace including tabs and lists

Grant a role to a user (sys_user_has_role). Requires WRITE_ENABLED=true

Import CI data into CMDB via import set. **[Write]**

Import (create or update) system properties from a JSON object. **[Write]**

One-call incident investigation. Returns the incident, similar recent incidents, the affected CI with its relationships, and related knowledge articles, so the assistant does not have to chain several queries. Read-only.

List Access Control rules (ACLs) — who can read/write/create/delete records (requires SCRIPTING_ENABLED=true)

List Flow Designer action instances. Pass flow_id to scope to a single flow's steps (recommended); otherwise lists across the environment.

Monitor critical infrastructure events

List active SLA records with optional filters

List AI Agent Studio use cases (sn_aia_usecase) and their configuration

List recent Now Assist AI Agent execution plans (sn_aia_execution_plan)

List AI agent definitions

List discovered application services (cmdb_ci_service_auto), optionally by name or operational status. Parity with ServiceNow get_all_application_service_names

List approval requests with optional filters

List survey/assessment instances (asmt_assessment_instance) by state or user

List asset maintenance and support contracts

List IT assets with optional filtering by state, class, or assigned user

List ATF test suites in the instance

List individual test results within a suite run

List ATF test cases, optionally filtered by suite

List attachments associated with a specific record

List audit results and findings

List SLA instances that have breached or are at risk within a window (task_sla)

List business rules (requires SCRIPTING_ENABLED=true)

List catalog categories (sc_category), optionally filtered by catalog or title

List available service catalog items

List catalog fulfillment tasks (SCTASK), optionally by request item, assignment group, or state

List change requests with optional filtering by state or query

List update sets (changesets) (requires SCRIPTING_ENABLED=true)

List client scripts (requires SCRIPTING_ENABLED=true)

List GRC compliance policies and their current status

List connection and credential aliases used by integrations

List customer accounts with optional search filter

List the tasks on a CSM case (sn_customerservice_task). Parity with ServiceNow CSM "Get Case Tasks"

List CSM cases with optional filters (account, contact, state, priority)

List contacts for an account or search across all contacts

List products and services available in the CSM catalog

List Import Set data source definitions (file/JDBC/REST loaders)

List the answer/result rows of a decision table

List the inputs of a decision table

List Decision Builder decision tables (sys_decision), optionally filtered by name or active status

List SPM demands (dmn_demand) — the intake pipeline that feeds projects.

List deployment history — committed update sets and app installs over time

List recent application deployments tracked in ServiceNow

List DevOps pipeline configurations registered in ServiceNow

List discovery schedules and their run status

List outbound email log entries to track sent/failed emails

List email notification templates used by notifications

List epics with optional project or state filter

List recent event log entries (fired events and their processing status)

List registered event definitions in the ServiceNow event registry

List recent executions of a flow with status (completed, error, running)

List Flow Designer flows with optional filter by name, category, or active status

List SPM goals (sn_gf_goal) — the strategic goals portfolios and programs align to.

List GRC controls with optional filter by risk or policy

List GRC issues/findings (sn_grc_issue), optionally by state or owner

List GRC (Governance, Risk, Compliance) risk entries

List the members of a group (sys_user_grmember)

List groups with optional search filter

List homepage dashboards (CMS content pages used as homepages)

List HR cases with optional filters (status, subject person, service)

List available HR document templates (offer letters, contracts, policies)

List available HR services (Onboarding, Offboarding, Benefits, Payroll, etc.)

List HR tasks associated with an HR case

List Import Sets with optional filter by state or staging table

List all configured ServiceNow instances (multi-instance / multi-customer support)

List recent run history for scheduled jobs (success/failure log)

List all knowledge bases available in the instance

List MID servers and verify they are healthy

List ServiceNow mobile app configurations

List mobile applets (mini-apps within the mobile experience)

List mobile layout configurations

List tasks assigned to the currently configured user

List user subscriptions to notifications (who has opted in/out)

List email notification definitions (sysevent_email_action)

List Now Assist skill definitions (requires NOW_ASSIST_ENABLED)

List OAuth application registry entries (client applications that can authenticate)

List PA breakdowns (dimensions) available for segmenting indicator data

List Performance Analytics dashboards

List Performance Analytics (PA) indicators (KPIs) available in the instance

List Performance Analytics data collection jobs and their schedules

List stored playbook definitions from sys_hub_action_type_definition

List pages that belong to a Service Portal

List Service Portal themes (color palettes, CSS variables)

List Service Portal widgets with optional search by name or category

List all Service Portal configurations available in the instance

List Strategic Portfolio Management portfolios (pm_portfolio). SPM is the evolution of PPM.

List Process Automation Designer playbooks and processes

List SPM programs (pm_program).

List project tasks (pm_project_task), optionally scoped to a parent project.

List PPM projects (pm_project).

List all unique property categories with their record counts

List CPQ/sales quotes with optional filters (state, account)

Show parent and child relationships for a CI

List saved reports in the instance (latest release: /api/now/reporting)

List HTTP methods (functions) defined within a REST Message

List outbound REST Message configurations (integrations with external APIs)

List on-call rotations (cmn_rota), optionally filtered by group or name

List Instance Scan suites (scan_suite) available to run

List scheduled jobs and their run schedules

List scoped applications (custom apps) installed in the instance

List script includes (requires SCRIPTING_ENABLED=true)

List scrum tasks, optionally filtered by story

List security incidents with filters (severity, state, category)

List available security response playbooks

List service offerings (service_offering), optionally by parent business service

List SLA/OLA definitions (contract_sla), optionally filtered by name, table, or active status

List software license records with compliance status

List agile stories with optional sprint or state filter

List dependency links for a story (m2m_story_dependencies).

List available subflows that can be reused across flows

Local sync: list the artifact types (tables) that support pull/push to local files and which fields sync for each.

List system properties with optional filtering

List every configuration artifact on a table — business rules, client scripts, UI policies, ACLs, UI actions, data policies, and dictionary fields — with per-type counts. Use it to see what depends on a table before changing or removing it. This is config/metadata impact, not CMDB CI impact. Each lane returns {count, records} or {error} if that table/plugin is unavailable.

List field-level mappings within a Transform Map

List Transform Maps used for importing data into ServiceNow tables

List UI Actions (buttons, context menus, related links) for a table (requires SCRIPTING_ENABLED=true)

List UI Policies for a table (field visibility, mandatory, read-only rules) (requires SCRIPTING_ENABLED=true)

List available UI Builder components (macroponents) in the instance

List UI Builder data brokers (data sources for pages)

List UI Builder pages and their route configurations

List Update Sets by state (in progress, complete, ignore)

List roles granted to a user (sys_user_has_role), including inherited flag

List users with optional search filter

List Next Experience (UI Builder) applications

List pages within a Next Experience (UI Builder) application

List Virtual Agent topic categories

List recent Virtual Agent conversations

List all Virtual Agent topics with category and status details

List vulnerability entries from the Vulnerability Response module

List instances of a specific widget placed on portal pages

List all configurable agent workspaces

Health check: confirm the instance is reachable and the configured credentials resolve to a valid user. Parity with ServiceNow MCP "Health Check"

Auto-categorize a record based on its description by analysing resolved records of the same table. Queries the last 500 resolved records, groups by category, and matches input keywords to suggest a category.

Run anomaly detection on operational metrics (alert volume, incident trends, etc.)

Get accuracy, training status, and metrics for a trained ML solution

Forecast incident volume for the next N days based on historical trends

Get training run history and accuracy trends for an ML solution over time

Predict the risk level of a change request using historical ML analysis

Identify process bottlenecks using analysis of task durations and reassignment patterns

Find similar past incidents using keyword-based matching. Provide either an incident sys_id (to find similar incidents) or a short_description (for free-text matching). Returns resolved incidents ranked by keyword match count.

Trigger training of an anomaly detection model for a specific table/field. **[Write]**

Trigger training of the change risk prediction ML model. **[Write]**

Trigger training of the incident classification ML solution. **[Write]**

Analyse Virtual Agent NLU performance — conversation completion rates and fallback metrics

Search ServiceNow using plain English

Update a record using natural language (requires WRITE_ENABLED=true)

Ask a natural language question and get structured ServiceNow data (ServiceNow NLQ API)

Order a service catalog item (requires WRITE_ENABLED=true)

Preview the planned approver path for a record before/after submission (existing sysapproval_approver rows + matching approval rules)

Preview all changes contained in an Update Set

Publish/export an update set to XML for deployment (requires SCRIPTING_ENABLED=true)

Publish a Decision Builder decision table — sets sys_decision.status to "published". Requires WRITE_ENABLED=true

Publish (activate) a draft flow or subflow. **[Write]**

Publish a draft knowledge article (requires WRITE_ENABLED=true)

Local sync: fetch an artifact's editable fields (e.g. a Service Portal widget's template/css/script) for local editing. Returns the content inline; when NOWAIKIT_SYNC_DIR is set it also writes one file per field and returns the paths. This is config/pro-code editing of a single artifact, not an update-set export.

Local sync: write edited fields back to an artifact (requires WRITE_ENABLED=true). Pass fields inline as {field:value}; if omitted and NOWAIKIT_SYNC_DIR is set, reads them from the pulled files on disk. Overwrites the listed fields with NO merge — run sync_status first, and pass expected_updated_on to abort if the instance changed since you pulled.

Query ServiceNow records with filtering, field selection, pagination, and sorting

Read an existing ServiceNow attachment and return its text content, server-side. Works for text formats (txt, csv, json, xml, html, md, log). Binary formats (PDF, DOCX, images) return metadata plus a note. Use this to summarise or draft from a file already in ServiceNow.

Recall/withdraw approval requests on a record by cancelling pending approver rows (state → cancelled/no_longer_required). Requires WRITE_ENABLED=true

Register a new custom event in the event registry (requires SCRIPTING_ENABLED=true)

Reject a pending approval request (requires WRITE_ENABLED=true)

Remove a user from a group (requires WRITE_ENABLED=true)

Resolve an incident with resolution code and notes (requires WRITE_ENABLED=true)

Resolve a problem with root cause and resolution notes (requires WRITE_ENABLED=true)

Re-queue an ECC probe/sensor by setting its state back to ready (ecc_queue). Requires WRITE_ENABLED=true

Retire an IT asset (mark as disposed/retired). **[Write]**

[Write] Retire a knowledge article (mark as outdated)

Revoke a directly-granted role from a user. Requires WRITE_ENABLED=true

Delete a set of previously-created records, e.g. the rollback_token returned by bulk_create_records. Requires WRITE_ENABLED=true.

Rollback a deployment by reverting an update set. **[Write]**

Run a grouped aggregate (COUNT, SUM, AVG) query on any table (latest release: /api/now/stats/{table})

Execute an ATF test suite (requires ATF_ENABLED=true)

Execute a single ATF test (requires ATF_ENABLED=true)

Create/attest a control test (sn_compliance_control_test). Requires WRITE_ENABLED=true

[Write] Trigger a ServiceNow Discovery scan for network/infrastructure

Execute a fix script (sys_script_fix) by name or sys_id on the server. Requires WRITE_ENABLED=true and SCRIPTING_ENABLED=true

Execute a security response playbook against an incident. **[Write]**

Execute a NowAIKit tool by name that is not directly exposed (lean mode). Find the exact name and its parameters with search_tools first, then call it here. Read tools always work; write/scripting/cmdb/atf tools need the connection to have that mode enabled.

Execute a Transform Map on an Import Set to load data (requires WRITE_ENABLED=true)

Trigger a vulnerability scan for specified CIs or groups. **[Write]**

[Write] Schedule a Change Advisory Board (CAB) meeting

[Write] Schedule a notification for future delivery

Search the service catalog for items matching a keyword

Search for configuration items (CIs) in the CMDB

Search HR-scoped knowledge articles (kb_knowledge in HR knowledge bases). Parity with ServiceNow HRSD "HR Knowledge Search"

Search knowledge base articles by keyword

Search the official ServiceNow product documentation (servicenow.com/docs) — API references (GlideRecord, GlideSystem, GlideAjax…), admin & developer guides, encoded-query operators, release notes. Returns ranked results with title, breadcrumb, URL, snippet, and a `ref` to read the full page with fetch_servicenow_doc. Use this to ground answers in current ServiceNow docs rather than memory. Read-only; uses the public docs site, not your instance.

Search system properties by name, value, or description

Search the full NowAIKit tool catalog (500+ tools) by keyword to discover the right tool without loading every definition. Returns matching tool names + descriptions ranked by relevance. Use this FIRST when you are unsure which tool to call. Especially useful with MCP_TOOL_DISCOVERY=lean, which exposes only a small core set plus this search.

[Write] Send emergency broadcast notification to users or groups

Send a push notification to mobile app users. **[Write]**

Issue a survey/assessment instance to a user (asmt_assessment_instance). Requires WRITE_ENABLED=true

One-call service health snapshot. Returns a business service or CI, its open incidents, related CIs, and recent changes. Read-only.

View service dependencies and related CIs for impact analysis

Create or update a ServiceNow system property value. **[Write]**

Move a change request to "Requested" state for approval (requires WRITE_ENABLED=true)

Submit any record for approval by setting its approval field to "requested" (generic, not just change). Requires WRITE_ENABLED=true

Suggest the correct CMDB CI class for a keyword before creating a CI (cmdb_class_info). Parity with ServiceNow Get_SimilarCI_Classes

Summarize a record (incident/case/etc.) using the Now Assist summarization skill when available, otherwise return the assembled record + activity for the caller to summarize. Parity with ServiceNow Quickstart incident/case summarization

Switch the active ServiceNow instance for this session

Switch the active Update Set context to a specified Update Set. **[Scripting]**

Local sync: compare an artifact's current instance content against your local/edited content field-by-field. Each field reports unchanged | changed | not_local (no local copy to compare). Also returns sys_updated_on to feed into push_artifact's conflict check.

Execute a flow in test mode with sample inputs. **[Write]**

Invoke a Now Assist skill with test input to verify behavior (requires NOW_ASSIST_ENABLED)

Track asset lifecycle events and stage transitions

Record a deployment event in ServiceNow for audit and velocity tracking. **[Write]**

Get time-bucketed trend data for a table (useful for monthly/weekly trend charts)

Trigger a Flow Designer flow with optional input parameters (requires WRITE_ENABLED=true)

Immediately execute a scheduled job on-demand (requires WRITE_ENABLED=true)

Update an existing ACL rule (requires SCRIPTING_ENABLED=true)

Update an IT asset record. **[Write]**

Update a business rule (requires SCRIPTING_ENABLED=true)

Update an existing catalog item (requires WRITE_ENABLED=true)

Update fields on a change request (requires WRITE_ENABLED=true)

Update an existing client script (requires SCRIPTING_ENABLED=true)

Update fields on an existing CSM case (requires WRITE_ENABLED=true)

Update an existing PA dashboard (requires WRITE_ENABLED=true)

Update an epic (requires WRITE_ENABLED=true)

Update a flow or subflow's METADATA only (activate/deactivate, name, description, run-as). **[Write]** NOTE: this cannot safely insert or edit flow STEPS. Flow Designer executes a compiled snapshot, and writing action-instance rows over REST does not recompile the flow, which would desync/corrupt it. Edit steps in the Flow Designer UI.

Update a group (requires WRITE_ENABLED=true)

Update fields on an existing HR case (requires WRITE_ENABLED=true)

Update HR profile fields for a user (requires WRITE_ENABLED=true)

Update fields on an existing incident (requires WRITE_ENABLED=true)

Update a knowledge article (requires WRITE_ENABLED=true)

Update an existing email notification (requires WRITE_ENABLED=true)

Update an existing Service Portal widget's source code (requires WRITE_ENABLED=true)

Update fields on an existing problem (requires WRITE_ENABLED=true)

Update a PPM project (pm_project). Requires WRITE_ENABLED=true.

Update an existing record in any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview a before→after field diff without writing.

Update an existing saved report definition (requires WRITE_ENABLED=true)

Update the state/stage or fields of a requested item (sc_req_item). Requires WRITE_ENABLED=true

Update a scheduled job (requires WRITE_ENABLED=true)

Update an existing scoped application (requires WRITE_ENABLED=true)

Update a script include (requires SCRIPTING_ENABLED=true)

Update a scrum task (requires WRITE_ENABLED=true)

Update a security incident record (requires WRITE_ENABLED=true)

Update an SLA/OLA definition (contract_sla). Requires WRITE_ENABLED=true

Update an agile story (requires WRITE_ENABLED=true)

Update fields on a task record (requires WRITE_ENABLED=true)

Update an existing UI Action (requires SCRIPTING_ENABLED=true)

Update a UI Builder component. **[Scripting]**

Update an existing UI Builder page. **[Write]**

Update a user account (requires WRITE_ENABLED=true)

Update a Virtual Agent topic properties. **[Write]**

Update a vulnerability entry (state, risk acceptance notes, remediation date) (requires WRITE_ENABLED=true)

Upload a base64-encoded attachment to a ServiceNow record (requires WRITE_ENABLED=true). Useful for adding files, screenshots, or documents to incidents, changes, etc.

Validate an artifact for best practices, security issues, and performance concerns

Pre-validate an update set or app before deployment — check for conflicts and missing dependencies

Validate a property value against its declared type constraints without saving

Lint-check a ServiceNow encoded query BEFORE running it: validates javascript: expressions against the safe function allowlist, length limits, and common mistakes (e.g. using = instead of ^, raw spaces). Returns { valid, issues, suggestions }.

Build a real-time chart of ServiceNow records grouped by a field (e.g. incidents by priority, cases by state). Returns chart-ready data, a Teams Adaptive Card (Chart.*) to drop into a Copilot Studio "Send an adaptive card" step, a markdown table, and a summary. Read-only.

Build a real-time trend line of ServiceNow record counts over time (e.g. incidents opened per day). Returns chart-ready series, a Teams Adaptive Card line chart, a markdown table, and a summary. Read-only.