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Salesforce Agentforce

Salesforce platform for AI agents that handle service, sales, HR and IT work on the web, phone and in apps, with humans stepping in where needed.

Agent by Salesforce

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About

Agentforce is Salesforce's platform for AI agents that provide round-the-clock autonomous support and extend to the web, phone and apps. It covers customer service, contact centre, field service, employee service, sales and IT service scenarios, and offers prebuilt agents for sales, service and HR. Newer features include multi-agent orchestration, a runtime for goals spanning days or weeks with human oversight, and an optimizer for tuning agents.

Use cases: customer-support, sales-outreach, other, crm, agent-orchestration

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Fact sheet

Jobs
customer support, sales outreach, othersalesforce.com
Autonomy
Autonomous: runs tasks end to end and reports backsalesforce.com
Where you use it
Web, Voice, othersalesforce.com
Hosting
Hosted by the vendorsalesforce.com
Billing
Consumption pricing by Flex Credits ($500 per 100k) or $2 per conversation, or per-user licences; the page says to contact sales for detailed pricing.salesforce.com

Pricing

Usage-based · free tier available

Salesforce Foundations$0free start for any use case
Flex CreditsContact sales$500 per 100k credits, pay per action
ConversationsContact sales$2 per conversation
Agentforce add-ons$125/monthper user/month; unmetered employee usage for Sales, Service, Field Service
Agentforce Industries add-ons$150/monthper user/month
Max Edition$550/monthfrom, per user/month; includes 2.75M Flex Credits per org per year
Agentforce User License$5/monthper user/month; requires Flex Credits

As of Oct 24, 2026, from the vendor's pricing page. Prices change; check the vendor before you buy.

Facts extracted by Claude Sonnet 5.5 from the linked sources on Oct 24, 2026. Wrong fact? Tell us.

Details

License
License unknown
First seen
Oct 24, 2026
Last checked
Oct 24, 2026

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Salesforce Agentforce. Agent Mart. https://agentmart.dev/agents/salesforce-agentforce (last updated 2026-10-24)