PolyAI
Platform for building voice and chat agents that handle customer calls and texts on its own dialog models.
Agent by PolyAI
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About
PolyAI provides an agentic dialog platform for building customer-facing agents in Dialog Studio and running them across voice, web chat and SMS. The vendor runs its own dialog models, named Dialog-RSN-1 and Dialog-RAVEN-3.5, and offers pre-built integrations and open APIs. The homepage reports that 90% of calls on its largest deployments are resolved with no human agent; these are vendor figures.
Use cases: customer-support, voice-agents
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Fact sheet
- Jobs
- customer supportpoly.ai
- Autonomy
- Autonomous: runs tasks end to end and reports backpoly.ai
- Where you use it
- Voice, Web, otherpoly.ai
- Hosting
- Hosted by the vendorpoly.ai
- Models
- Dialog-RSN-1, Dialog-RAVEN-3.5poly.ai
- Interfaces
- rest-apipoly.ai
Facts extracted by Claude Haiku 5.5 from the linked sources on Oct 24, 2026. Wrong fact? Tell us.
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Cite this page
PolyAI. Agent Mart. https://agentmart.dev/agents/polyai (last updated 2026-10-24)